2024 National Student Satisfaction and Priorities Report
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Industry Categories *
Academic Affairs
91
Academic Affairs - General
5
Academic Efficiency
15
Accreditation
2
Adult Learning
1
Advising & Academic Support
11
Show More (5)
Learning Management System (LMS)
16
Library Services
2
Online Program Management & Support
16
Program Development
12
Textbook and Course Materials
17
Show Less (5)
Administrative Services
41
Administration
2
Grants and Institutional Research
16
Human Resources
13
Legal Services & Risk Management
1
Retirement and Benefits
7
Show More (1)
Student Information Systems
2
Show Less (1)
Advancement and Alumni
20
Advancement/Development
14
Alumni Services & Relations
4
Campaign Services
6
Career Services
13
Employer Relations
1
General/Other/
9
Internships
1
Interview Preparation and Resume Building
2
Enrollment & Retention
52
Customer Relationship Management (CRM)
11
Enrollment Management
27
Financial Aid Management
9
International Student Recruitment
5
Retention & Student Success
14
Show More (1)
Transfer Students
3
Show Less (1)
Executive Suite/President's Office Services
2
Board Software
1
Event Management
0
Travel Support
1
Facilities
80
Architecture & Design
38
Construction & Project Management
16
Dining Services
15
Facilities Management
10
Master Planning
4
Show More (1)
Transportation Management
1
Show Less (1)
Finances and Operations
35
Financial Advisory & Consulting
16
Financial Management
9
Financial Operations & Services
8
Financial Software
6
Information Technology
41
Consulting & IT Services
17
Cybersecurity & Data Management
9
Information Technology
3
Infrastructure & Network Solutions
3
Software & Applications
14
Show More (1)
Technology Infrastructure
8
Show Less (1)
Leadership & Strategy
41
Leadership & Strategy General
23
Strategic Planning
25
Legal and Compliance
19
Compliance
6
Government Relations
0
Legal Strategy and Resources
11
Mergers and Acquisitions
2
Marketing and Recruitment
32
Branding & Creative Services
14
Digital Marketing and Advertising
8
General/ Other
8
Strategic Communications & Public Relations
9
Website Management
2
Search and Coaching
50
Executive Coaching
17
Search - Academic Leadership
24
Search - Enrollment
1
Search - Financial
1
Search - Interim
1
Show More (3)
Search - Other Cabinet
2
Search - President
2
Team Coaching/Advising
7
Show Less (3)
Student Health and Wellness
23
Health and Wellness Management
5
Health and Wellness Platforms
6
Student Health Services
4
Telehealth & Teletherapy Services
8
Student Life Services
48
Campus Safety Solutions
11
Conduct and Title IX
0
DEI & Campus Climate
11
Residence Life & Housing
2
Student Engagement Platforms
9
Show More (2)
Student Services - General
2
Study Abroad and International Student Support
14
Show Less (2)
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Category Selection:
Select any categories from those you have selected for your main listing. If you wish to include more categories, add them to your main listing first and after doing so, they will appear below.
Industry Categories *
Academic Affairs
91
Academic Affairs - General
5
Academic Efficiency
15
Accreditation
2
Adult Learning
1
Advising & Academic Support
11
Show More (5)
Learning Management System (LMS)
16
Library Services
2
Online Program Management & Support
16
Program Development
12
Textbook and Course Materials
17
Show Less (5)
Administrative Services
41
Administration
2
Grants and Institutional Research
16
Human Resources
13
Legal Services & Risk Management
1
Retirement and Benefits
7
Show More (1)
Student Information Systems
2
Show Less (1)
Advancement and Alumni
20
Advancement/Development
14
Alumni Services & Relations
4
Campaign Services
6
Career Services
13
Employer Relations
1
General/Other/
9
Internships
1
Interview Preparation and Resume Building
2
Enrollment & Retention
52
Customer Relationship Management (CRM)
11
Enrollment Management
27
Financial Aid Management
9
International Student Recruitment
5
Retention & Student Success
14
Show More (1)
Transfer Students
3
Show Less (1)
Executive Suite/President's Office Services
2
Board Software
1
Event Management
0
Travel Support
1
Facilities
80
Architecture & Design
38
Construction & Project Management
16
Dining Services
15
Facilities Management
10
Master Planning
4
Show More (1)
Transportation Management
1
Show Less (1)
Finances and Operations
35
Financial Advisory & Consulting
16
Financial Management
9
Financial Operations & Services
8
Financial Software
6
Information Technology
41
Consulting & IT Services
17
Cybersecurity & Data Management
9
Information Technology
3
Infrastructure & Network Solutions
3
Software & Applications
14
Show More (1)
Technology Infrastructure
8
Show Less (1)
Leadership & Strategy
41
Leadership & Strategy General
23
Strategic Planning
25
Legal and Compliance
19
Compliance
6
Government Relations
0
Legal Strategy and Resources
11
Mergers and Acquisitions
2
Marketing and Recruitment
32
Branding & Creative Services
14
Digital Marketing and Advertising
8
General/ Other
8
Strategic Communications & Public Relations
9
Website Management
2
Search and Coaching
50
Executive Coaching
17
Search - Academic Leadership
24
Search - Enrollment
1
Search - Financial
1
Search - Interim
1
Show More (3)
Search - Other Cabinet
2
Search - President
2
Team Coaching/Advising
7
Show Less (3)
Student Health and Wellness
23
Health and Wellness Management
5
Health and Wellness Platforms
6
Student Health Services
4
Telehealth & Teletherapy Services
8
Student Life Services
48
Campus Safety Solutions
11
Conduct and Title IX
0
DEI & Campus Climate
11
Residence Life & Housing
2
Student Engagement Platforms
9
Show More (2)
Student Services - General
2
Study Abroad and International Student Support
14
Show Less (2)
2
3
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Satisfaction assessment enables institutions to strategically and tactically target areas most in need of immediate improvement. It facilitates the development of planning and intervention priorities specific to the students being served and helps institutions examine student transactions in all major aspects of their experience, including academic, registration, financial aid, and customer service. Colleges and university leaders must understand how satisfied students are with their educational experience—both inside and outside of the classroom—to best serve those students. By collecting satisfaction data from students on a regular basis, campuses can determine where they are best-serving students and where there are areas for improvement
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